What We Collect and Why We Collect It
We gather the information needed to create and maintain your account — your name, contact details, and payment credentials linked to wallets like bKash, Nagad, and Rocket. When you deposit or withdraw, our system logs the transaction reference, the wallet number used, and the timestamp so
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we can resolve any dispute quickly. We also collect device identifiers and IP addresses to detect unusual login patterns and protect your account from unauthorised access. Cookies and session tokens let us keep your login active across your phone and browser without asking you to re-enter
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credentials every time. We do not sell your personal data to third parties. Data shared with payment processors — including mobile wallet providers — is limited to what those processors need to complete your transaction. Where local law in Bangladesh or the eligible region requires us
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to retain records for a defined period, we follow that requirement and delete data beyond that window on a rolling schedule. You can ask us at any time what data we hold on your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.